• Contributor

Online Ordering Guidelines

Keeping you closer, even when we're apart.

Here at iStore, we're always looking for new ways to connect with you. Over the ECQ, we brought our expertise online to address your Apple needs. We have always valued your safety which is why we're keeping our online channels here to stay.

While we are operating in a limited capacity, we look forward to providing you an efficient service through our online platforms:

Facebook: http://facebook.com/istorephilippines

Instagram: https://www.instagram.com/istoreph/

Retail Viber Shop: https://bit.ly/iStoreViberShop

Service Online Support Viber: https://bit.ly/iStoreAtYourService

Send us your inquiries and get connected with our Apple Experts and Apple Certified Technicians from Monday to Friday, 9 AM to 5 PM! Our service repair cut-off is 6 PM daily.

Community Guidelines

1. Kindly maintain respectful conversations. Only conversations regarding Apple devices, support, or premium accessories will be entertained.

2. Keep inquiries relevant. Unauthorized posting of any product, chain messages, jokes, memes, etc. will warrant automatic removal of the member from the group.

3. All payments must be made through authorized iStore accounts only. Please report any fraudulent transactions.

Order Placement

We are taking orders from 9AM to 5PM, Mondays to Fridays. Place your orders through:

1. Viber

You may message our moderators. Always note that our moderators has a star beside their names. Due to the limited stocks in our head office, we may direct your orders to your preferred iStore branch for a faster and seamless transaction.

Start your online journey with us by clicking this link.

2. Facebook

Send us a message on Facebook.

3. Instagram

Send us a message on Instagram.

How to place your order

To provide you with a faster assistance, message us the following information when you place your order or inquire:

Take note of the extra precautions we are taking in-store. Read how we've changed here.

Delivery Guidelines

1. Delivery

Delivery is 4-5 days after payment confirmation. We have a minimum delivery fee of Php 300.

For items worth Php 5000 below, delivery options may include any courier of your choice. Delivery fee to be shouldered by the customer.

2. Store Pick Up

Call in, reach us online, or visit in-store to place your orders.

Mode of Payment

We cater to a variety of possible payment options.

Upcoming Devices

We are just as excited as you are to get the latest Apple devices released! As of the moment, we do not have pricing and availability dates yet. However, you may register your interest below, and we'll keep you updated!

iPhone SE:  bit.ly/iStore-iPhoneSEReg

iPad Pro:  bit.ly/iStore-iPadProReg

MacBook Air:  bit.ly/iStore-MBAirReg

MacBook Pro: bit.ly/iStore-MBPro13Reg

Stay tuned on our social pages for announcements too

Facebook: @iStorePhilippines

Instagram: @iStorePH


As a safety measure for all our members, please be reminded of the following:

1. Our official moderators are only those with a “star” on their account name.

2. It is our policy not to send any messages to any of our customers in this Viber community beyond our

operating schedule.

3. Payment details and other confidential information will only be sent to you by our our moderators via

their official @istore.ph email address. Do not transact with individuals sending payment

instructions on Viber.

4. Our moderators will never ask for a copy and the details of your debit/credit card for your

security throughout the online transaction. Prepare 2 valid IDs for credit card purchases

Should you receive any messages from suspicious accounts, kindly let us know so we can assist you on your account security immediately. Thank you and stay safe.

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